Your Flex UI v2 Migration
Twilio Flex has launched its biggest upgrade since its initial release with the introduction of the Twilio Flex UI v2.
With several new features and enhancements, this major upgrade promises to deliver improved accessibility and reliability, driving direct results in your business.
As a trusted Twilio Preferred Partner, Zing have managed Flex UI v2 migrations for many organisations since the announcement was first made in 2022.
To find out more about our Free Migration Guide and Readiness Diagnosis, leave us your contact details below and we’ll be in touch.
What does Twilio Flex UI v2 Include?
Conversations API
Under Twilio Flex UI v1, messaging channels required separate integrations and setup.
With the transition to Flex UI v2, the Conversations API replaces the Chat API, allowing for more advanced interaction management. Now, all channels, such as Chat, SMS, and WhatsApp, can be managed within a single conversation.
User Interface Rebuild
A brand new UI framework is enabled to revolutionise the way individuals interact with Flex, allowing customers to fully conform with Web Content Accessibility Guidelines (WCAG) 2.1 AA standards.
In short, this provides a more accessible, inclusive platform for Agents, without complex development – all wrapped up with a modern look and feel!
Enhanced Build Tools
With a modern architecture, Flex UI v2 is built on the latest versions of all key platforms, providing developers (like us!) the opportunity to take advantage of these latest package updates in the ongoing build and maintenance of your Twilio Flex instance.
Coupled with a brand new plugin library created by the team at Twilio, developers building on Flex can benefit from templated build components to speed-up and simplify the rollout of new features.
Want to Learn More?
Get your Free Twilio Flex UI v2 Migration Guide and Readiness Diagnosis
Learn more about your transition to Twilio Flex UI v2 with our Free Migration Guide and Readiness Diagnosis.
With the Flex Migration Guide, you'll read important insights into the features available in UI 2.0, as well as key considerations for the migration, before taking your first step in the journey with our Readiness Diagnosis.
The Zing team will work with you to understand the steps required to manage your successful migration, including leveraging pre-defined plugins and tooling to help simplify the process.
Leave your contact details today to get started.
See more from Zing
Keen to learm more about how Zing can help you get the most out of your Twilio Solution?
Watch our recent case study with CarFinance 247 on how Zing revolutionised their Contact Centre with Twilio Flex.
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